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Sales, promotions and account
We usually use discount codes for special promotions. These actions can always be found on our site and we also send them via our newsletter. Examples are:
- A fixed discount amount on a particular item or brand.
- A discount percentage of the purchase amount.
- Adding a free article.
- Registration for a (win) action.
How to use a discount code?
It can be entered on the shopping cart page. First, put something in your cart. Then click on the shopping cart icon at the top right of the site and then on VIEW CART. The discount code can be entered under "discount code", under the button "CHECKOUT NOW". When entering it, always pay close attention to whether the discount code is entered correctly (with special characters), meets the conditions and the expiration date has not passed.
Conditions:
- You can only use 1 discount code per order, combining is not possible.
- A discount code can only be used once.
- If you cancel an order after using a discount code, the code is no longer valid.
- Toolnation reserves the right to cancel a discount code in case of unauthorized use.
Dirks Machines Beek
Toolnation.eu is the online shop, and part of Dirks trading company B.V. with a pickup location and showroom located in Beek at the Prins Mauritslaan 120-124 at Dirks Machines.
Note: This is not a visiting address for Toolnation customers, but only intended as pickup location!
Note: it is not possible to change your shipping method afterwards to pick up in Beek.
Own service, repair workshop
Toolnation has its own service and repair workshop where both repairs and warranty repairs are carried out in accordance with the manufacturers' conditions.
More information about our > repair service
The registration of a customer account can be done very easily via > register here
Advantages of a customer account:
- Reviewing placed orders and re-ordering.
- Speed up the payment process.
- Save and change multiple shipping addresses.
- View and track the status of your orders.
Note: unfortunately, it is not possible yet to add orders to your account after they have been placed. Please therefore always create an account first or log in before placing an order.
Usually this happens when you have placed an order first and only afterwards created an account or logged in. Unfortunately, it is not possible to add placed orders to your account. Is this not the case? Then please wait for 1 to 2 business days so that the system can process the order. Still no orders visible? Then please contact us.
Do not have an account yet? > create an account
Note: unfortunately, it is not yet possible to add placed orders to your account.
No, this is unfortunately not possible. It is recommended that you always create an account or log in before placing an order.
If you do not have an account > create an account
Have you forgotten your password?
Then you can easily reset it via > Forgot your password?
Did you forget the e-mail address you use to log in?
You can find your login information in the email that you received when creating your account. In this mail, you will also find the e-mail address you can use to log in. It is possible that this mail ended in your SPAM folder.
Still can't login? Are you sure you have created an account with us? If your email address and password are not known, and you do not receive an automatic email when you want to set a new password, it is likely that you have not created an account.
All information about cookies and privacy can be found here.
Businesses with a valid EU VAT number and a registered office outside the Netherlands can make purchases at Toolnation with a 0% VAT rate. This exemption applies under the intra-Community supply rules, as set out in Council Directive 2006/112/EC and incorporated into Dutch tax law.
Each transaction is verified through the VIES system (VAT Information Exchange System) of the European Commission. This ensures that the 0% VAT rate is only applied to VAT-registered businesses located in another EU country.
Conditions for applying the 0% VAT rate
- Your VAT number must be registered in an EU country other than the Netherlands.
- The goods must be physically shipped to an EU country other than the Netherlands.
- The billing address and shipping address must be in the same country where your business is registered.
Business purchases with a 0% VAT rate (with an account)
- Create a customer account at Toolnation.
- Enter your business details and VAT number.
- Click "Validate" to check your details in the VIES system.
- After successful verification, the 0% VAT rate will automatically apply to your purchases.
Business purchases with a 0% VAT rate (without an account)
- Add the desired products to your shopping cart.
- Click "Proceed to Checkout" or "View and Edit Cart."
- Enter your business details and EU VAT number under "Shipping Address".
- Click "Validate" to check your details in the VIES system.
- Choose your shipping and payment method.
- Once successfully validated, the 0% VAT rate will be immediately visible in the order summary.
Important points to check before purchasing
- No VAT refunds after purchase: Verify that your VAT number is correct and active before completing your order.
- VIES may be temporarily unavailable: If your VAT number is not verified immediately, try again later.
- Orders without an account: Guest orders cannot be linked to an account created later.
If your VAT number is not accepted, the following reasons may apply:
- Your VAT number was entered incorrectly – Ensure it follows the correct format for your country (e.g. FRXX999999999, BE0999999999, LU99999999).
- Your VAT number is inactive – It may have expired or has not yet been activated in the VIES system.
- Your business may not be registered as a VAT-liable entity in the EU – Not all companies are VAT-liable and, therefore, may not appear in VIES.
- Temporary VIES maintenance or system issues – The system may be temporarily unavailable. Try again later.
How to check the validity of your VAT number?
Before making a purchase, check whether your VAT number is valid and active by entering it into the VIES system. Your VAT number must match the business name and address registered with your tax authority.
What to do if your VAT number is not accepted?
- Check your VAT number in VIES and with your national tax authority.
- Ensure your VAT registration is accurate and up to date with your tax authority.
- Contact your national tax authority if your VAT number appears incorrect or inactive.
- Reach out to our customer service for further assistance.
- Review the official VIES FAQ on the European Commission’s website.
Key information about VAT verification
- Paid VAT cannot be refunded after purchase. Make sure your VAT number is correct and active before completing your transaction.
- VIES is not a central database. The system forwards your request to the national tax authority for verification.
- Some countries require additional registration for intra-Community transactions. A VAT number may be valid locally but not appear in VIES.
You can very easily unsubscribe from our newsletter via the unsubscribe button located at the bottom right of each newsletter or via your account.
You can sign up for our newsletter using the subscribe page.
Why subscribe to the newsletter?
- You will be the first to know about our offers.
- You will receive a selection of the offers in your mail every day.
- You will receive special offers in your mail.
- A chance to win a prize every month!
Subscribe and you will automatically have the chance to win many prizes every month.
You can easily change your newsletter receiving preferences yourself by clicking > E-MAIL PREFERENCES at the bottom left of any newsletter or through your account.
Our sales department will be happy to help you if you have a question about an item or accessory. Please include a link, EAN-code or item number if necessary, so they can help you faster and better.
Ask your question via the contact form at the bottom of this page.
All promotions have their own section page where all conditions are listed. You can easily find them via the homepage or via the items participating in a promotion. There is usually an additional "sticker" that links to the terms and conditions.
Specific question about a promotion?
Our sales department will be happy to help you if you have a question about a promotion. If necessary, please include a link, EAN code or item number so they can help you more quickly and accurately. Ask your question using the contact form at the bottom of this page.
It is of course possible to ask for a special quotation. Please contact us via the contact form at the bottom of this page. Our sales department will process your request for a special price.
Tip: if you have a customer account and fill your shopping cart, we can easily check it with you.